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Medical Administrative Assistant

Download the Medical Administrative Assistant information sheet

The evolution of medical services has created a strong demand in the area of Medical Administrative Assistant (MAA). Known also as Medical Office Secretary, Medical Receptionist, or Medical Office Assistant, the position offers opportunities to enter the area of medical service. This is a unique role in that it combines both direct and indirect patient care duties. It requires a strong balance of administrative skills and interpersonal abilities.

This class includes: scheduled lectures, daily assigned homework and medical software assignments, virtual presentations, scheduled weekly exams, and scheduled weekly office hours for extra help.


  • High school diploma or equivalency
  • Prior experience in the field of healthcare - Preferred

Course Learning Outcomes

The training is designed to provide students with the skills necessary to provide administrative support in a medical office (scheduling, reception, telephone, customer service), a basic understanding of medical terminology, enhanced oral and written communication skills necessary to provide administrative assistance, ability to help with transcription, and marketing and healthcare administrative management. In addition, ethical and professional behavior, respect of confidentiality, HIPAA rules, and patient needs, along with problem solving and critical thinking skills will be addressed.

At the end of the course, students will sit for the National Health Career Association (NHA) examination.

Upcoming Classes

Online Class

Location for material pick up and National Certification Testing: SUNY Schenectady at Center City, 433A State Street, 2nd floor, Schenectady NY




10:00 a.m.-1:00 p.m.
Monday, Wednesday, and Friday


$1,690 (includes tuition, textbooks, NHA study materials and test fees)