Grievance Procedure

STEP 1

Make an appointment with the person you have the grievance with. During this meeting, you must speak freely. It is very possible that the staff or faculty member is unaware of your displeasure, or there has been a misunderstanding. If this does not resolve the grievance, proceed to STEP 2.

If the grievance is not with the Coordinator for ADA Transition Services, you may contact the Coordinator to discuss the need for assistance, clarification, advocacy or support with the grievance process. This step may allow for quick problem resolution.

STEP 2

Make an appointment with the supervisor of the person you have a grievance with. (This would be the Academic Dean if the grievance is with a faculty member. If the grievance is with the Office of ADA Transition Services, you will contact the Dean of Student Affairs.) Come to this meeting prepared to state exactly what your grievance is, and to provide information about the initial meeting from STEP 1. Bring any records you have been keeping, which support your grievance. If this does not resolve the grievance, proceed to STEP 3.

STEP 3

If there is not a satisfactory resolution with STEP 2, make an appointment with the Vice President of Academic Affairs if the grievance is with a faculty member. If the grievance is with the Office of ADA Transition Services, you will contact the Affirmative Action Officer. You should come to this meeting prepared to state exactly what your grievance is, and with information about your prior meetings on the issue (STEPS 1 and 2).

Additional Information

Any student who considers themselves a victim of discrimination and has been unable to arrive at a mutually acceptable resolution with the designated campus contact and appropriate personnel may file a grievance with the Affirmative Action Officer, 518-381-1218 or humanresources@sunysccc.edu.

The Office for Civil Rights (OCR) in the U.S. Department of Education is a law enforcement agency charged with enforcing federal civil rights laws to ensure that educational institutions receiving federal financial assistance do not engage in discriminatory conduct. For more information, go to the Office for Civil Rights website. To file a complaint, use the Office of Civil Rights Discrimination Complaint Form.