How to Access Online Tutoring
Hello and welcome to SUNY Schenectady! As a registered student, you have access to free online tutoring. You can set up an appointment with a tutor within minutes by following the step by step directions below. If you need assistance at any time, please contact Tutor Services: TutorServices@sunysccc.edu or Michelle Ragucci: RaguccML@sunysccc.edu.
Setting up an Upswing Tutoring Appointment
Using the Upswing Virtual Whiteboard
Once you visit www.sunysccc.upswing.io, you’ll use your SUNY Schenectady email address and password (same password you use for all college accounts) to log-in to Upswing:
Set-up your account options and alerts
To edit your profile picture and set-up Text/Email alerts (strongly recommended),
visit your “Account” settings icon on the bottom left side of the menu:
If you’d like to receive text alerts and reminders for your tutoring sessions, be
sure to add your phone number and click “save” as well as click all the “SMS” (text)
alert options you’d like to receive:
Schedule a time with a tutor! To set-up an appointment or to see who may be “available now” for an immediate session, click on the “Meet with a Tutor” icon on the home page:
Then, simply search for either the exact course name (ENG123), a general subject (English/Writing), or for the name of a specific tutor if you want to meet with the same tutor or were recommended a specific tutor for your course:
Once you pick the course/subject you need assistance with, you’ll be presented with a list of tutor options...
Pick a tutor!
Some tutors may be highlighted in green as “Available Now!” This means they are ready and able to tutor and do not have any scheduled appointments. You can simply click the green “Get Tutored Now” button and connect with that particular tutor.
If you’d rather make an appointment for a later time or day, you can schedule an appointment instead:
TIP: You can view a tutor’s profile, “about me” information, their background, and what subject(s) they tutor before deciding who you want to meet with. Their availability may be a factor for you as well, so feel free to filter your search results by a certain day and/or time.
Scheduling an appointment:
Once you’ve selected the tutor you’d like to meet with, click the “Schedule” button on the listing:
*Important* Be sure to click on the “online” availability for the tutor…not “in-person” to see their available days/times.
Once you view their availability and decide on a day, click “Select a Time”
A box will pop up and you select the exact time you’d like, length of appointment (30, 60, or 90 minutes) and have the option to upload a document ahead of time if you’d like your tutor to have what they need in advance (assignment, rough draft of a paper, etc.)
Once the details are set, click “Schedule.”
A notification will be sent to the tutor and the tutor will need to approve/accept the request before it’s officially an appointment. Once approved, you’ll receive a notification via email and/or text (if you set-up your alerts in Step 3!) that the tutor approved the session.
“Go” to your session
When the day/time of your session has arrived, simply visit your Upswing account and
go to the “Tutoring” section on the left-hand menu. There you will see the appointment
time, tutor name, subject being tutored, and a green “Go to Session” button.
You can enter the room up to 5 minutes before the session start time or anytime after the start time (but please arrive on time!).
*You can cancel an appointment at any time on this page as well, but please be considerate
and give the tutor at least 12 hours’ notice so other students may sign-up for an
appointment during the time you previously scheduled
Tip: If you still want to upload a file in advance, you can still do so on this page
Once you click “Go to Room” you will enter a virtual chat room with interactive whiteboard. You are asked before entering the room if you’d like to set-up/use/confirm your audio (mic) and/or video (webcam). You can turn on or off these options after you join the chat as well if you change your mind.
Once you are in the room, you can use your audio to speak with the tutor or use the chat feature if you do not have a mic.
There are many tools available to you while in the whiteboard…and it’s easy to explore the options. You can:
- Upload a file or share your screen with the tutor
- Make the background look like graph paper and add shapes and equations
- Download the chat text or whiteboard pages to review later
- Draw, highlight, add a text box…and more!
When you upload a file, it creates a new page on the whiteboard so you can still access any other materials/pages you were previously working on: