Professional Development

Summer 2018 Community Education Courses

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Professional Development
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Click here for a printable PDF of the Summer Workforce Development and Community Education course book.

 

Professional Development

COMMUNICATING FOR SUCCESS
CRN# 60607   
CFP 241-51
Tuesday, May 29
1-4:30 p.m.

Fee: $325
This course will be taught at Proknowledge located at 21 British American Blvd., Latham, N.Y., 12110.
This course is designed to have participants explore the three components of basic communication: speaker, medium and recipient. Attention will be given to understanding the strategies for communicating with various personalities, including your manager’s, to be successful in organizing and presenting your ideas. Various modes of communication will be discussed to determine the appropriate tool in a given situation, as well as the importance of body language and tone of voice. This course is taught by Proknowledge. Click here to register.

ENGAGING AND RETAINING CUSTOMERS
CRN# 60608
CFP 242-51
Tuesday, June 12
1-4:30 p.m.

Fee: $325
This course will be taught at Proknowledge located at 21 British American Blvd., Latham, N.Y., 12110.
This course is designed to introduce participants to 10 customer service standards that are essential to meeting customer needs while ensuring positive “moments of truth” that cement customer loyalty. This course is taught by Proknowledge. Click here to register.

WAVE OF CHANGE
CRN# 60588
CFP 230-51
Thursday, July 12   
1-4:30 p.m.

Fee: $325
This course will be taught at Proknowledge located at 21 British American Blvd., Latham, N.Y., 12110.
This course will provide insight to what change is, its phases and how individuals respond to change initiatives. The course will show how employees’ responses to change are manifested and the issues/concerns that lie beneath their observed behaviors. This course is taught by Proknowledge. Click here to register.

GETTING PAID TO TALK: AN INTRODUCTION TO VOICE-OVER
CRN# 60583   
CFP 725-51
Tuesday, July 17   
6:30-9 p.m.

Fee: $30
This course will be held at Voice Coaches, 26 Vly Road, Colonie, N.Y., 12205.
From audio books and cartoons to documentaries, commercials and more, this class will introduce you to the growing field of voice-over. Today, the range of voices hired has grown dramatically from the days of announcers. Learn what the pros look for, how to prepare, and where to find work in your area. We’ll discuss industry pros and cons and play samples from working voice professionals. In addition, you’ll have an opportunity to record a short professional script under the direction of the instructor. This class is fun, realistic and a great first step for anyone interested in the voice-over field. Class size is limited. This course is taught by Voice Coaches. Click here to register.

NOTARY PUBLIC REVIEW
CRN# 60379
CFP 201-01
Wednesday, July 25
1-4:30 p.m.

Fee: $100
This course will prepare the student for the New York State Notary Public test and provide a comprehensive view of the Notary Public office. Confusing laws, concepts and procedures will be clearly explained and examples will be provided to discuss situations that a Notary Public officer is likely to encounter. Topics include avoiding conflicts of interest, maintaining professional ethics, charging proper fees, handling special situations, deferring to an attorney and minimizing legal liability. All materials will be provided. This course is taught by Steven E. Williams, a member of the American Society of Notaries, as well as a practicing mobile notary, mortgage loan signing agent and New York State licensed Mortgage Loan Originator. Click here to register.


SUPERVISOR BOOT CAMP
CRN# 60589   
CFP 237-01
July 27 and 28
Wednesday and Thursday
8:30 a.m.-4:30 p.m.

Fee: $1100
This course will be taught at Proknowledge located at21 British American Blvd., Latham, N.Y., 12110.
This two-day intensive course is designed to equip new or recently promoted supervisors with an essential toolkit of skills focused on managing themselves and their staff to peak performance. Students will develop these skills using various exercises and case studies with emphasis on their transition from individual contributor to management team member. This course is taught by Proknowledge.
Click here to register.